On Wednesday, 6th December, our team members dressed up in their gladrags for the Insurance Times Awards to collect the Bronze award for the ‘Excellence in Technology – Distribution’ category. 

The gong highlights our custom software, Merlin, and our commitment to innovation and excellence in the insurance industry.

Merlin has been a game-changer in how we operate behind the scenes to enhance your overall customer experience.

This cutting-edge custom software boasts unique features that set us apart in the insurance market. Alongside its ability to find, retrieve and compare the most competitive quotes on the market, Merlin also allows us to find the best policy match for customers’ needs. 

One of its standout functionalities is the ability to provide tailored question sets, ensuring that you receive the right coverage swiftly and efficiently. These specific question sets are extremely important for more specialist policies such as special types insurance or motor trade cover. This not only reduces call time but also minimises data entry, all while maintaining a high standard of care and quality.

Our experts can now devote more time to understanding your specific needs as a customer and focus precisely on meeting cover requirements. 

We’d like to say a huge thank you to the Insurance Times Awards 2023 for this award and for hosting such a lovely event!